Understanding SCREW for Quality in Care
Safety is often mentioned in tandem with safeguarding ensuring that those in care or vulnerable are protected and the other term often used is non-maleficence (do no harm) as a commitment to safe service in the right environment. The quest is to ensure that those receiving care are not exposed to any harm or potential harm. This requirement necessitates risk assessment and strategies for risk mitigation in care.
Caring underscores the support to ensure a healthy life where necessary provisions are catered for in an environment that is respectful and upholding the rights of individuals as well as meeting their needs. In such instances the main consideration is to be person-centred, ie everything done puts the service user (person being cared for) at the centre of the service delivered.
Reliable refers to consistency in doing something. It is important that whatsoever one does in delivering a service or in a production process the result should not vary from time to time. Whenever delivering care the provider needs to put in place a system that ensures consistency in delivering quality. This is the foundation of quality whereby the focus is on meeting needs consistently using a system and measures of quality for the service.
Effective service delivery is critical. Effectiveness is a key tenet of management and leadership which underpins the attainment of set out objectives. When delivering services an effective provider meets objectives and that is dependent on a reliable system. In meeting the set out objectives it also mirrors cost management that optimises operations through efficient utilisation (not wasting resources).
Well-led is a strategic posture of an organisation. In respect of a care provider this is largely about good organisation that delivers. The elements of management leadership ensure that teams are motivated and inspired to excel in delivering service. Well-led organisations are professional in their conduct of their operations. Well-led practices require sound planning, organising, staffing, coordination, motivation, resourcing, etc to work well and deliver outstanding service.
What Next?
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For more details on the dynamics of the requirements of care delivery you can reach out to the Care Quality Commission (CQC) regulations on their website.
At Infinity Comfort Care (www.infinitycomfortcare.co.uk) we aim to give you insights and raise your awareness of healthcare practices.